Warm referrals and shared intake.
Send requests directly to approved providers with relevant context and permitted participant information.
HopeMatch for Coalitions & Networks
Help your providers work together. Know what happens after the referral.
HopeMatch gives coalitions, collaboratives, and provider networks a shared way to coordinate care across independent organizations.
Connect people with relevant services, make warmer handoffs, engage community support, and understand where needs remain.
Start with the coordination your members need. Add the tools that strengthen your community’s response.
Four tools. One shared response.
- 01
HopeMatch Discover
- 02
HopeMatch Networks
- 03
HopeMatch Mobilize
- 04
HopeMatch Impact
You do not need all four products to get started.
A referral today
Between the organizations
Bringing organizations together is one thing. Making the handoffs work is another.
Your members share a commitment to the people they serve. But referrals can still disappear into separate inboxes, spreadsheets, and phone conversations.
Without a shared process, staff spend time chasing answers, and coalition leaders struggle to see where support is getting stuck.
- —Was the request reviewed?
- —Did someone receive help?
- —Is another provider needed?
HopeMatch connects the referral, the conversation, and the recorded result without asking your members to become one organization.
The platform
Four tools. Choose what your coalition needs.
01
HopeMatch Discover
Give people a clearer public starting point for finding and accessing relevant services.
Free standard access; custom co-branded or white-label experiences.
Learn more 02HopeMatch Networks
Coordinate referrals, communication, and follow-through among approved providers.
A coalition- or sponsor-funded Network license.
Learn more 03HopeMatch Mobilize
Bring volunteer opportunities, resource requests, and community contributions together across member organizations.
A shared coalition deployment or sponsored access for members.
Learn more 04HopeMatch Impact
Understand recorded outcomes, recurring barriers, and unmet needs across participating organizations.
Reporting scoped to your coalition’s questions and available data.
Learn moreYou do not need all four products. A private referral Network can stand on its own, just as a public Discover pathway or shared Mobilize experience can.
Coalition- or sponsor-funded Network license
HopeMatch Networks
Give your members a shared way to follow through.
Networks provides a private environment for organizations working around a shared population, mission, or service area. Members can coordinate support beyond their own programs while keeping the handoff visible.
A referral sent is not the same as help received. Give your members a clearer way to close that gap.
Communication and status tracking.
Keep questions and updates attached to the referral. See what is awaiting a response and what needs attention.
Outcomes and redirection.
Record whether services were received, understand why a provider could not help, and coordinate another option.
Network administration.
Establish membership, permissions, service categories, and referral expectations around your group’s needs.
Each provider retains its own assessments, eligibility decisions, and responsibility for care.
Product gallery
See Networks in action
Screenshots coming soon
Product overview
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Key workflow
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Results & follow-through
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Free standard access · Custom branding options
HopeMatch Discover
Give your community a clearer place to begin.
People should not have to understand every organization in your coalition to find the right support. Discover brings resource information, guided intake, conversational AI, and service matching together. People can explore independently or alongside a case manager or other trusted helper.
A clearer place to begin makes every other connection your coalition makes easier.
Make services understandable.
Organize programs, eligibility, locations, and access instructions so people know where to start.
Guide people toward relevant help.
Use guided questions and matching to identify options that fit their needs and circumstances.
Support the next step.
Reusable participant information, application assistance where supported, and optional follow-up help reduce repetition and keep the search moving.
Branding options
Your members can participate in standard Discover for free. A custom public experience gives your coalition two additional options:
Co-Branded Discover Pathway
Create a focused pathway hosted within HopeMatch, with your coalition or initiative’s identity alongside HopeMatch. Organize the experience around a population, geography, or priority such as family support, housing, or reentry.
White-Label Discover Platform
Use Discover technology behind your own public brand, with domain and configuration requirements defined for your deployment. Build on a resource guide or community initiative people already recognize.
These branding options apply to the public Discover experience. A private Network has separate membership, access rules, and coordination responsibilities.
Product gallery
See Discover in action
Screenshots coming soon
Product overview
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Key workflow
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Results & follow-through
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Shared coalition deployment · Sponsored access
HopeMatch Mobilize
Connect your members’ needs with people ready to help.
Your coalition’s organizations may need mentors, supplies, professional expertise, or practical support for the people they serve. Mobilize brings those opportunities into a shared experience while keeping each organization responsible for its own requests.
Give your community one place to find meaningful opportunities, without centralizing every organization’s work.
Publish specific opportunities.
Give members a way to communicate volunteer roles, resource needs, and appropriate participant-sponsored requests.
Engage time, talent, and treasure.
Connect opportunities with volunteers, donors, businesses, churches, and professionals.
Coordinate responses and fulfillment.
Organize sign-ups and follow-up. Distinguish what was promised from what was provided and what remains.
Use Mobilize for ongoing program support, a joint campaign, or an appropriate gap identified through a referral. Organizations review needs and consider existing services before requesting additional support where appropriate.
Product gallery
See Mobilize in action
Screenshots coming soon
Product overview
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Key workflow
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Results & follow-through
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Reporting scoped to your coalition’s questions
HopeMatch Impact
Understand where coordination is working and where support is missing.
Impact is designed to bring together information from the HopeMatch products your coalition uses. Move beyond counting referrals to understanding recorded results and the barriers behind unresolved needs.
Use shared information to improve the response, not simply report more activity.
Review referral patterns.
Understand responses, completed services, redirections, and requests without a confirmed outcome.
Identify recurring gaps.
Recognize reported waitlists, eligibility mismatches, access barriers, and provider capacity constraints.
Understand community contributions.
See how Mobilize opportunities are supported and which needs remain partially fulfilled or open.
Inform leadership decisions.
Use permitted reporting to guide provider conversations, improve workflows, and explain priorities to funding partners.
Reporting depends on consistent updates and appropriate access. An unanswered referral remains an unknown outcome, not proof that someone did or did not receive help.
Product gallery
See Impact in action
Screenshots coming soon
Product overview
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Key workflow
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Results & follow-through
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One connected journey
One coalition. A more connected response.
Consider a coalition serving families.
Step 1 · Discover
A parent uses Discover to identify housing support from the services your coalition’s members offer.
Step 2 · Networks
Participating providers use Networks to coordinate the appropriate handoffs and follow the referral through.
Step 3 · Mobilize
After housing is secured, a sponsoring organization uses Mobilize to arrange furniture and moving assistance.
Step 4 · Impact
Available records can inform Impact reporting about what was provided and which gaps recur.
The public has a starting point. Providers have a coordination process. The community has a way to contribute.
Built to support, not replace
Keep your independence. Strengthen your coordination.
HopeMatch supports the work between organizations rather than replacing how each provider delivers care.
Boundary 01
Members can retain their internal applications and case-management systems. Any integrations are evaluated separately.
Boundary 02
Public service profiles remain distinct from private participant records. Coalition membership does not automatically give every organization or funder access to every person’s information.
Shared tools should strengthen trust, not remove the boundaries that make collaboration possible.
Getting started
Build a Network people actually use.
A successful deployment needs more than a software launch. Someone must support member participation, keep service information useful, and follow up when referrals stall.
Step 1
Identify the workflow that needs improvement.
Walk through how your members find services, make referrals, and communicate today.
Step 2
Define the right starting point.
Choose the products, participating organizations, funding arrangement, and responsibilities that fit your coalition.
Step 3
Launch with support and accountability.
Plan onboarding, training, service updates, and ongoing coordination. Begin with a committed group and expand as participation grows.
FAQ
Questions from coalitions and provider networks
Straight answers about funding, participation, and privacy. Something else on your mind? Ask us directly.
01
Getting Started & Pricing
5 questions02
Membership & Referral Coordination
7 questions03
Public Discover Pathways & Branding
4 questions04
Community Support & Reporting
4 questions05
Operations, Privacy & Existing Systems
5 questionsGive your shared mission a shared way to work.
Make referrals easier to coordinate. Help people reach relevant services. Connect community contributions with real needs. Understand where the response can improve.
Let’s identify the right starting point for your coalition.
HopeMatch for Coalitions & Networks · Independent organizations. Connected care.