HopeMatch
HopeMatch brings together tools for finding local services, coordinating care across organizations, mobilizing community support, and understanding what happens next.
The problem
For the person seeking support
A person may contact the wrong organization, repeat their information, reach a waitlist, and start over. A provider may make a referral without knowing whether help was received.
For the community around them
An organization needs volunteers or supplies. A business wants to contribute but does not know what would be useful. A foundation wants to invest wisely but cannot clearly see where needs remain unresolved.
For the response as a whole
Sometimes more services and resources are needed. Sometimes the right support exists but is difficult to reach.
HopeMatch helps connect the response and make the remaining gaps easier to understand.
Two forms of support
Communities need both established services and people willing to help beyond them.
Nonprofits, healthcare providers, and programs equipped to deliver services.
Volunteers, donors, churches, schools, businesses, and neighbors contributing their time, skills, and resources.
HopeMatch connects these two forms of support while respecting their different responsibilities. It also creates a foundation for understanding what people needed, how the community responded, and what still requires attention.
No single organization needs to do everything. The connections between them need to work.
The products
Each HopeMatch product addresses a different challenge. Begin with the one your community needs now and connect more of the experience over time.
A better front door to care
Help people explain their situation, identify relevant local services, and understand how to begin — without needing to know the right organization or service category.
The coordination layer for the system of care
Private, permission-based environments where trusted organizations make referrals, coordinate the handoff, and know what happened afterward.
The organic frontline of care
Turn appropriate unmet needs and program capacity gaps into clear opportunities for volunteers, donors, businesses, professionals, and neighbors to contribute.
From activity to understanding
The analytics and reporting layer that connects information from Discover, Networks, and Mobilize so leaders can see patterns beyond a single search, referral, or opportunity.
What a connected response can look like
Imagine a family looking for housing support.
Discover helps clarify the situation.
The family identifies relevant programs and learns where to begin, based on their circumstances and available service information.
Networks helps providers coordinate.
Participating organizations share permitted information, manage referrals, and record the services they provide.
Mobilize brings in appropriate community support.
Once housing is secured, furniture and moving assistance may still be needed. A trusted organization can sponsor opportunities, coordinate volunteers and donors, and confirm what was provided.
Impact helps the community learn.
Connected records can help leaders understand which services reached the family, which practical needs remained, and whether similar gaps are appearing elsewhere.
This is the connected response HopeMatch is building toward. The connections depend on participation, available capabilities, consent, and appropriate information sharing.
Not everyone needs every product. Every connection should serve the person’s next step.
Built on your foundation
You may already run a resource guide, a coalition, a volunteer program, or a network of local providers. HopeMatch strengthens that foundation instead of asking you to start over.
Keep what works. Improve what happens between people, programs, and organizations.
Who it serves
Nonprofits and healthcare providers
Connect people with support beyond your own programs.
Make your services easier to understand, coordinate with trusted providers, and engage additional resources around the needs your team identifies.
Coalitions, associations, and care networks
Turn shared commitment into a shared process.
Give participating organizations practical tools for referrals, communication, follow-through, and learning across the group.
Foundations and community funders
Strengthen the connections around the services you support.
Explore sponsoring shared access, provider coordination, community participation, or reporting. Help address the technology and operating support needed to make those efforts useful.
Schools and churches
Connect people with help and give your community a way to serve.
Find resources beyond your own organization while organizing volunteers, expertise, and practical contributions through relationships you already have.
Businesses and community groups
Put your people and resources where they can be useful.
Support organization-defined opportunities through employee volunteering, professional skills, donated goods, sponsorship, or investment in community access.
You do not have to provide every service to help build a stronger community response.
Our belief
A person is more than a request. A relationship is more than a referral. HopeMatch is designed to reduce the work surrounding care: searching for services, gathering repeated information, coordinating handoffs, following up, and bringing useful information together.
The people providing care remain responsible for professional judgment, relationships, and decisions about their programs. Participants remain involved in choosing their path forward.
Automate more of the administration. Preserve the attention, trust, and compassion that only people can provide.
Shaped by practice
HopeMatch’s development has been shaped by provider feedback, referral workflows within the FamilyWorks Coalition, and school-based community-support work developed through HelpMatch.
Those experiences reinforce a practical lesson: useful technology needs accurate information, clear responsibilities, training, and people who follow through. We are building around that reality, with local partners helping shape how HopeMatch works in their communities.
How partnerships begin
Bring the challenge.
Show us how people currently find your services, how your partners coordinate referrals, or how your organization engages community support.
Choose a practical starting point.
Identify the product, participating partners, and scope that address a real need. Define responsibilities for information, onboarding, support, and follow-through.
Put it to work and learn.
Introduce the tools with a focused participation plan. Use feedback and recorded results to improve the process and decide where additional connections would help.
Start with one useful application. Build from there.
Get started
Make services easier to reach. Give providers a better way to coordinate. Help willing people contribute where they are needed. Learn where the community response can improve.
HopeMatch connects the work, so your community can do more together.
