About HopeMatch
HopeMatch builds shared technology that helps people find support — and helps communities follow through.
But the reason behind the technology is personal.
Across our communities, people are doing meaningful work every day. Case managers help families navigate difficult circumstances. Nonprofits provide essential services. Churches, schools, businesses, volunteers, and donors contribute what they can.
Yet someone seeking help can still contact the wrong organization, repeat their story, encounter a waitlist, and leave without knowing what to do next.
An organization may be ready to serve but lack volunteers, supplies, transportation, or another resource. A willing supporter may have exactly what is needed but no clear way to offer it.
Sometimes the community needs more services. Sometimes the support exists, but the right connection does not.
We believe both deserve attention. HopeMatch is not another organization trying to provide every service. Our role is to strengthen the connections between people and organizations already doing the work, while helping communities recognize what is still missing.
Our core values
See the person, not just the need.
People bring goals, strengths, relationships, and experiences alongside the challenges they face. We believe they should participate in decisions about their support, understand their options, and have a voice in what happens next.
Use technology to make more room for human care.
Trust, compassion, encouragement, and professional judgment belong to people. Technology should reduce the administrative work surrounding those relationships, not pretend to replace them.
Strengthen the work, not just our name.
A community benefits when organizations can contribute their strengths without being asked to become everything. We value shared progress, respect established relationships, and look for ways to build on what partners have already created.
Put time, talent, and treasure where they can help.
Good intentions deserve thoughtful coordination. We believe support should begin with an understanding of the actual need, recognize resources already available, and direct additional contributions toward the gaps that remain.
Treat people's information and commitments with care.
Connection should not come at the expense of privacy. We value clear expectations, appropriate consent, honest communication, and accountability for what happens after someone asks for help or offers to provide it.
Listen first. Improve through experience.
The people using a service and the people delivering it see things a technology team cannot discover alone. We value their feedback, acknowledge limitations, and build through practical learning rather than assume we already have every answer.
Our guiding principles
These principles guide how the platform is developed and how participation is organized with community partners.
Use understandable language, clarify the need, and make the next step easier to recognize. Reduce unnecessary barriers instead of expecting everyone to navigate the same way.
Providers remain the source of truth for their programs. Networks retain their own missions and appropriate boundaries. Successful participation requires local relationships, training, support, and follow-through, not simply a software launch.
Use automation to organize information, reduce repetition, and bring attention to next steps. Keep people responsible for professional assessments, eligibility decisions, relationships, and complex situations.
Public service information is not the same as a private participant record. Sharing should have a clear purpose and appropriate permissions. A sensitive referral should never automatically become a public request for community help.
A referral sent is not a service received. A pledge is not a fulfilled need. Seek useful confirmation, keep unresolved needs visible, and acknowledge what is still unknown.
One purpose. Four connected products.
Organizations can begin with the part that serves their needs. The larger vision connects those efforts without requiring every person or partner to use every product.
HopeMatch Discover
A better front door to care. Help people explain their needs, identify relevant services, and understand how to begin.
HopeMatch Networks
The coordination layer for the system of care. Help trusted providers share permitted information, make warm referrals, and follow the connection.
HopeMatch Mobilize
The organic frontline of care. Help organizations engage their communities around practical needs and additional program capacity.
HopeMatch Impact
From activity to understanding. Bring together available information about needs, responses, outcomes, and remaining gaps.
Discover needs. Coordinate care. Mobilize community. Measure impact.
Who is behind HopeMatch
HopeMatch is being developed through Ignite121. Its early work has focused on Allen County and Northeast Indiana, informed by the organizations and communities working to meet needs here.
The work grew from faith-informed conversations about practical care, relationships, and walking alongside people. That foundation informs why we care about dignity, service, and responsibility.
The public HopeMatch vision is for the broader community, not only people or organizations that share that faith. Individual providers and private Networks retain their own missions and participation requirements.
We want to help people and organizations work together around the needs they share a commitment to address.
The future we want to help build
Families
Spending less time searching and repeating information.
Providers
Clearer ways to coordinate with the partners around them.
Communities
Practical opportunities for members to contribute.
Funders
A clearer view of where additional resources or stronger connections could help.
That future will not come from software alone.
It takes
People who listen
Organizations willing to collaborate
Partners who invest in shared work
A commitment to keep learning
HopeMatch's role is to help connect that effort so more people can reach meaningful support.
You may provide services, lead a coalition, fund programs, or bring volunteers and resources to the work. You do not have to meet every need to play a meaningful part.
Let's explore how HopeMatch could strengthen what your organization is already doing and connect it with the broader community response.
HopeMatch · Connecting needs, care, and community.
